Privacy Policy - Gutter Guys Galway

Gutter Guys Tuam, Co. Galway, Ireland Email: info@gutterguys.ie Phone: 083 341 8090 Website: gutterguys.ie

Last updated: June 2026

1. Introduction

Gutter Guys (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

By using our website at gutterguys.ie or contacting us to request a quote or book a service, you agree to the terms of this Privacy Policy.

2. Who We Are

Gutter Guys is a sole trader / privately owned business based in Tuam, Co. Galway, Ireland, providing gutter cleaning, window cleaning, and fascia and soffit cleaning services across County Galway.

For the purposes of data protection law, Gutter Guys is the data controller responsible for your personal data.

3. What Personal Data We Collect

We may collect and process the following personal data:

Name — when you contact us or request a quote
Phone number — so we can call you back to discuss your job or confirm a booking
Email address — to send you a quote or respond to your enquiry
Property address — so we can visit your property to carry out the service
Message content — any details you provide in a contact form or by email
Usage data — information about how you use our website, collected via cookies (see Section 8)

We do not collect sensitive personal data such as financial information, payment card details, or identification documents.

4. How We Collect Your Data

We collect personal data in the following ways:

When you fill in a contact or quote request form on our website
When you call us directly
When you send us an email or WhatsApp message
When you interact with our Google Business Profile

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiry or quote request
To arrange and carry out the service you have booked
To send you a confirmation or follow-up regarding your booking
To contact you if we need to reschedule or discuss your job
To comply with any legal obligations we are subject to

We do not use your personal data for automated decision-making or profiling.

6. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

Contract performance — processing is necessary to provide the service you have requested
Legitimate interests — to respond to enquiries and manage our business operations
Legal obligation — where we are required to retain records under Irish law

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Enquiry and quote data is held for up to 12 months
Booking and job records are retained for up to 6 years in line with Irish tax and accounting requirements
You may request deletion of your data at any time (see Section 10)

8. Cookies

Our website may use cookies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device.

We may use:

Essential cookies — required for the website to function correctly
Analytics cookies — to understand how visitors navigate the site (e.g. Google Analytics)

You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

9. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties.

We may share your data with the following parties where necessary:

Google — if you contact us via Google Business Profile or if we use Google Analytics on our website
Email and hosting providers — who process data on our behalf under their own data processing agreements
Legal or regulatory authorities — if required to do so by law

All third parties we work with are required to handle your data securely and in accordance with GDPR.

10. Your Rights

Under GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the data we hold about you
Right to rectification — to request correction of inaccurate data
Right to erasure — to request deletion of your data where there is no lawful reason for us to retain it
Right to restrict processing — to request that we limit how we use your data
Right to object — to object to processing based on legitimate interests
Right to data portability — to request your data in a portable format

To exercise any of these rights, contact us at:

Email: info@gutterguys.ie Phone: 083 341 8090

We will respond to all requests within 30 days.

11. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All data shared with us electronically is handled securely.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Gutter Guys Tuam, Co. Galway, Ireland Email: info@gutterguys.ie Phone: 083 341 8090 Website: gutterguys.ie

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) Ireland at www.dataprotection.ie.